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Shared WhatsApp inbox for corporate support

Run support on WhatsApp, like a real desk.

ChatInLive turns the WhatsApp groups your clients already message into one shared dashboard - every request assigned, every reply on the clock, every breach visible. Your customers keep chatting in WhatsApp. Your team finally has a desk.

Request a demo See what makes it different

Nothing for your customers to install - they just keep using WhatsApp.

In the WhatsApp group

becomes

On the ChatInLive desk

WALMART Corporate Travel

Fare request - DXB to LHR, 2 pax, business

OPEN Resolve in26:06

The difference

"We'll get back to you" is not a resolved request.

Most tools stop the clock the moment an agent replies - so a holding message makes real, unfinished work disappear. ChatInLive runs two clocks. A reply answers the first. Only delivering the answer stops the second.

Clock 1 - First response

Did we reply?

Stops when an agent responds. A quick acknowledgement is a good thing, and it counts.

Answered 42s

Clock 2 - Resolution

Did we actually deliver?

Keeps running until the request is resolved - so the fare that was promised but never sent stays visible, and breaches instead of hiding.

Open 64m - overdue

The desk behind WhatsApp

Everything a support team needs, on the channel clients already use.

One dashboard for every group. Ownership, timing, and oversight built in - not bolted on.

One shared inbox

Every WhatsApp group your team handles, in a single view. No more "who's replying to this?"

Two SLA clocks

First-response and resolution targets, so acknowledgements can't hide unfinished work.

Supervisor board

Median response times, per-agent and per-office load, breaches - live, and exportable.

Priority tiers

Gold clients answered first, with tighter resolution targets. Rank rides every queue and clock.

Canned replies and pins

Shared templates, and pinned messages, docs, and links - the desk's shared memory, per group.

Daily digest to WhatsApp

Yesterday's response times, breaches, and volume - delivered where your managers already are.

How it works

Live in days, not a migration.

Three steps, and nothing changes for the people messaging you.

Step 1

Connect your groups

Point ChatInLive at the WhatsApp groups your clients already message. Your customers change nothing.

Step 2

Your team works from one dashboard

Reply, assign, use templates, share files - all from a single shared inbox with roles and access control.

Step 3

Every request is owned and measured

Both clocks run automatically. Supervisors see the board; a daily report lands in WhatsApp.

Bring your WhatsApp support under control.

See ChatInLive on your own groups. We'll set up a live walkthrough with your team's real workflow.

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